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Terms & Conditions

SXM Festival is an 18+ event only

Please bring valid, government approved ID when exchanging your barcode for your wristband. 

SXM officially begins on Wednesday March 8th, 2023 at 7 PM. There will be a pre-party on March 7th.

All ticket holders are welcome to arrive as early as they wish in order to check into their accommodations, explore the island, and spend the first days working on their tan. We’ve added some experiences and activities to attend previously to the start of the festival.

In addition to our ticketing and accommodation options selling out each year for the past two years, buying a ticket early will always give you the best possible prices and selection of options.

PAYMENT PLAN

When selecting your tickets, accommodation or villas, you can pay fully or select the payment plan and pay in 4 different instalment payments.

The new SXM Festival Payment Plans system will allow you to spread your payments out over the course of a 4-month period. You'll pay a deposit when you first check-out that is equal to 1/6 of your total cart balance.

Your account will then automatically be charged at the same time of the month over the next month without any further action required.

If a payment attempt fails for whatever reason (e.g. card has expired, is no longer valid, insufficient funds or card is declined by the bank), then we will give you notice of the failed payment attempt advising you that we will try to take payment again in 7 days, giving you the opportunity to correct the situation;

If the payment attempt fails again, we will send you a second failed payment notice and again wait to charge you for another 7 days;

If the payment attempt fails for a third time, we may at our discretion cancel the booking by giving you written notice.

Please note, upon cancellation of the booking due to your failure to keep up with the Payment Plan, your order will be cancelled, and you will lose your deposit as well as any previous instalments that you have paid.

TICKET CONFIRMATION

Yes, you should receive a confirmation email from SXM FESTIVAL ticketing partner Easol to confirm your order after purchase. 

Purchases are not cancellable and non refundable.

If you did not receive an email, log into your account at easol.com to verify that the correct email address is associated with your account. If you are still having issues, please reach out to info@sxmfestival.com and their support team will help you verify your purchase.

It is mandatory that you provide your barcode and piece of identification. Please make sure that your Barcode is downloaded to your phone in the event of limited cellular connectivity. The box office will accept a State issued Driver's license or Passport. Please make sure to have one of these forms of ID with you!

Please note that access to SXM Festival events will be with your SXM wristband ONLY.

You will exchange your paper ticket or have your mobile ticket scanned in exchange for your SXM Festival wristband.

YOUR CORRECT CONTACT DETAILS ARE IMPORTANT

Your photo ID name must match the attendee name on your ticket. If you have a ticket that is not in your name, please log into MY BOOKINGS to update your name to match your ID.

TICKET TRANSFERS

Should you not be able to make the festival, you are allowed ONE ticket transfer. 

To do this please visit MY BOOKINGS and enter the FULL Name and Contact Details for the new Festival Attendee. 

Please note we do not transfer funds (that is up to the attendee). We transfer the attendee name only.

WRISTBANDS

SXM Festival staff will secure all wristbands on all attendees. Attendees will not be given loose wristbands.

We are excited to welcome you back in 2023 to experience SXM Festival in its full long splendor.

SXM Festival has almost sold out last year. Therefore it is extremely likely that the 2023 tickets will sell out in advance. We strongly advise to secure your VIP tickets as early as possible.

Due to a limited number of available VIP tickets, we won't be offering upgrades. 

TRAVELING TO SXM 

Do I Need A Visa To Visit Saint Martin? A VISA to enter Saint Martin is not required for most countries, including Europe and North America. Please double check online regarding your country of citizenship before traveling.

What happens to my tickets if SXM Festival 2023 is cancelled? 

In the event that SXM Festival 2023 is cancelled or postponed, you have two primary options for your tickets and accommodations:

1. Your tickets will automatically be transferred to the new festival date in 2024.

2. You can choose to move your tickets to any of the following three years: 2024, 2025 or 2026. 

In accordance with our official ticketing Terms and Conditions, we are not able to offer ticket refunds for any reason. 

Each ticket has an individually generated barcode which we will scan in order to redeem your paper ticket or mobile barcode for your wristband. If you choose to transfer your ticket or if a ticket is being transferred to you, please have a copy of the paper ticket or mobile barcode to exchange for your entrance wristband. 

Unfortunately, ticket fraud is a common occurrence and predatory scammers are getting savvier to separate you from your hard-earned funds. The best way to ensure that your tickets are legitimate is to purchase them directly from the SXM Festival website through our exclusive ticketing partner Easol.

SXM Festival does not sell tickets on any other platform and we cannot honour fraudulent tickets nor provide you with a refund in the event that you are scammed. 

Always use your best judgment and deal directly with SXM Festival sales channel for any of your event purchases.

Please note that ticket purchasers will not receive a pdf ticket with scannable barcode until the week before the event. If someone is trying to sell you a pdf ticket prior to then, it is fraudulent.