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Frequently Asked Questions

Frequently Asked Questions

SXM Festival is an 18+ event only. Please bring valid, government approved when exchanging your barcode for your wristband. For questions on the admission process please see the admission section of the app.

SXM officially begins on Wednesday March 8th, 2023. There will be a pre-party on March 7th.

All ticket holders are welcome to arrive as early as they wish in order to check into accommodations and spend the first days exploring. 

In the experience section, some cool activities can be booked prior and during of the festival.

When selecting your tickets, accommodation or villas, you can pay fully or select the payment plan and pay in 4 different instalment payments.


The new SXM Festival Payment Plans system will allow you to spread your payments out over the course of a 4-month period. You'll pay a deposit when you first check-out that is equal to 1/6 of your total cart balance.

Your account will then automatically be charged at the same time of the month over the next month without any further action required.

If a payment attempt fails for whatever reason (e.g. card has expired, is no longer valid, insufficient funds or card is declined by the bank), then we will give you notice of the failed payment attempt advising you that we will try to take payment again in 7 days, giving you the opportunity to correct the situation;

If the payment attempt fails again, we will send you a second failed payment notice and again wait to charge you for another 7 days;

If the payment attempt fails for a third time, we may at our discretion cancel the booking by giving you written notice.

Please note, upon cancellation of the booking due to your failure to keep up with the Payment Plan, your order will be cancelled, and you will lose your deposit as well as any previous instalments that you have paid.

If you miss a payment, the Easol support team will contact you by email. You will have 7 days to make the missing payments. 

If a payment attempt fails for whatever reason (e.g. card has expired, is no longer valid, insufficient funds or card is declined by the bank), then we will give you notice of the failed payment attempt advising you that we will try to take payment again in 7 days, giving you the opportunity to correct the situation;

If the payment attempt fails again, we will send you a second failed payment notice and again wait to charge you for another 7 days;

If the payment attempt fails for a third time, we may at our discretion cancel the booking by giving you written notice.

Please note, upon cancellation of the booking due to your failure to keep up with the Payment Plan, your order will be cancelled, and you will lose your deposit as well as any previous instalments that you have paid.

If you need any assistance regarding this matter, please email support@easol.com


Yes, you will receive a confirmation email from SXM FESTIVAL ticketing partner Easol to confirm your order after purchase. If you did not receive an email, log into your account at easol.com to verify that the correct email address is associated with your account. If you are still having issues, please reach out to info@sxmfestival.com and their support team will help you verify your purchase.

Yes! If you have purchased multiple tickets for your group, it is important you update their booking details with the exact name on their ID as well as their email and other details as soon as possible. You can do so at MY BOOKINGS.

It is mandatory that you provide your barcode and piece of identification to receive your wristband. 

You will exchange your paper ticket or have your mobile ticket scanned in exchange for your SXM Festival wristband. Your photo ID name must match the attendee name on your ticket. 

If it your name does not the name on your ticket please login to your account and update your name at MY BOOKINGS.

Please make sure that your Barcode is downloaded to your phone in the event of limited cellular connectivity. The Box Office will accept a State issued Driver's license, a government issued Non-Driver ID Card, Military ID, or Passport. Please make sure to have one of these forms of ID with you!

Please note that access to SXM Festival events will be with your SXM wristband ONLY.



Yes, a limited number of week-end passes will be available this year. They will be released to those on the Waitlist prior to public release.

Please sign up to the Waitlist on the website to get to the front of the line for ticket sales. 

Yes. SXM Festival has almost sold out the past two years in a row. We recommend you make plans soon!

Sign up to the Waitlist to get to the front of the line for ticket sales.

GET ON THE WAIT LIST

No. Since VIP tickets are limited and sell out quickly, we won't be offering any upgrade options. We recommend to purchase VIP as soon as possible to avoid disappointment. 

When deciding between a GA or VIP ticket, keep in mind, the only way to access the VIlla Party will be with a VIP ticket.

Should you not be able to make the festival, you are allowed ONE ticket transfer. This must be completed at least 7 days before the festival date - March 1, 2023. 

A ticket transfer is when the lead booker wants to transfer their ENTIRE booking to another user. The lead booker is the customer who receives all booking confirmation, balance payment reminders and ticket e-mails.

If you need to transfer your booking over to someone else the person you are transferring the ticket over to will need to set up an account at https://www.sxmfestival.com/sign-up. Once this has been done and you are ready to transfer the ticket over please e-mail info@sxmfestival.com with the name and e-mail of the user you would like to transfer your ticket over to.   

You will need to manage the collection of funds from the new ticket holder on your own, as we do not offer Reseller options online.

If you have purchased tickets for other guests, they will be transferred over as well. You cannot split the bookings. 

A VISA to enter Saint Martin is not required for most countries, including Europe and North America. Please double check online regarding your country of citizenship before traveling A VISA to enter Saint Martin is not required for most countries, including Europe and North America. Please double check online regarding your country of citizenship before traveling.

Unfortunately, ticket fraud is a common occurrence and predatory scammers are getting savvier to separate you from your hard-earned funds. The best way to ensure that your tickets are legitimate is to purchase them directly from the SXM Festival website through our ticketing partner Easol. 

SXM Festival does not sell tickets on any other platform and we cannot honour fraudulent tickets nor provide you with a refund in the event that you are scammed

Please note that ticket purchasers will not receive a pdf ticket with scannable barcode until the week before the event. If someone is trying to sell you a pdf ticket prior to then, it is fraudulent. 

We provide two different options for those arriving by car, Single-Entry Parking or In/Out Parking. Your vehicle pass must be placed inside your vehicle on the windshield in the designated spot for the duration of your time on site.

The parking area will be a short walking distance from the venue and there will not be a shuttle. Please prepare for this when deciding how much stuff to bring with you to the festival.

SXM Festival is not responsible for belongings left inside your vehicle, and we highly encourage you to leave valuables at home. You can also use our Gear Check service inside the event. 

DO NOT leave your vehicle parked on the roadside or anywhere outside the parking area.

For the moment, no vaccination is required but the authorities of St-Martin might make special provisions in the meantime so please stay tuned.

The French side officially uses the EURO and Dutch the Netherlands Antillean Florin. The US dollar can be spent on either sides of the island and the EURO is widely accepted on both also. Credit cards are accepted at most major outlets but it is always best to check before sitting down for dinner. The island is frequented by tourists and all merchants are well versed in calculating the exchange. All SXM Festival charging stations accept both USD and Euro currencies at the current daily exchange rate. For details on how the wristbands work please see the admission section of our FAQ.

The car number plates say it: “The Friendly Island”. Saint Martin is a small island with a low crime rate and a friendly, happy population. There are French and Dutch police on each respective side of the island. That said, like anywhere in the world, it is wise to take sensible precautions such as: not flashing money or jewelry around, not leaving valuables in cars, not going to secluded places at night or trespassing on private property, not being rude or disrespectful to the locals. Just the regular rules you would follow on any vacation or in any big city. Be sensible and you’ll have an amazing time on this Friendly Island.

In the dry season – when SXM Festival happens – there are fewer insects and mosquitos. We still advise attendees to bring insect repellent.

We recommend drinking bottled water.

All Festival performers, including headliners, are subject to change or cancellation at any time without notice. No refunds will be issued if a festival performer is changed or canceled.

Broadband and wifi are available in many places around the island, especially hotels and marinas. It can be a little unreliable at times but generally functional. There is cell phone coverage across most of the island and 3G but again the 3G can be patchy at times. Most north American cell phones work in Saint Martin. International dialing codes are +590 for Saint Martin and +1-721 for Sint Maarten.

If you are coming from US or Canada and that you are staying on the French side, please make sure that you bring an adaptor.

French side : 220V / 60Hz. European outlets

Dutch side : 110V / 60 Hz. American outlets.

Both French and Dutch sides have hospitals. 

We recommend purchasing travel insurance.

Saint Martin (French side) 

Louis Constant Fleming Hospital: 0590 52 25 52 

S.A.M.U. (medical emergencies): 15 

Police: 17 

Fire: 18   

Sint Maarten (Dutch side) 

General emergency: 911 

Doctors on call: (1-721)5111 

Hospital: 543 1111 

Ambulance: 912 or 542 2111 or 520 6262 

Fire: 120 or 542 6001 

Police: 111 or 542 2112 

Water police: 542 2277

Appropriate, discreet searches may be undertaken to ensure guests’ safety and enjoyment.