You must purchase your tickets from eventbrite.com, either directly from the site or via www.sxmfestival.com. Tickets from unauthorized sales channels (e.g., scalpers or resale sites) may be forged. In no event will forged tickets be honored or eligible for a refund.
Eventbrite’s ticket purchasing terms and conditions can be found here: https://www.eventbrite.com/support/articles/en_US/Troubleshooting/eventbrite-terms-of-service?lg=en_US
Once you purchase your ticket you will receive an order confirmation email from Eventbrite on behalf of SXM Festival. You will exchange the printed ticket or scan your mobile ticket in exchange for a General Admission or VIP wristband at the Princess Juliana International Airport, Saint Martin / Sint Maarten. These wristbands will grant you access to SXM Festival events.
You will not be allowed to enter any festival events unless wearing your own, valid wrist band.
Your wrist band is not redeemable for cash.
Anyone caught forging entry tickets, wristbands or any other special admission tickets in order to access the Festival or sell such tickets to the festival will be prosecuted without exception. Counterfeit tickets will not be honoured or refunded by the Company, and your purchase of such tickets is not binding on the Company whatsoever.
Tickets may not be resold without prior explicit permission from the Company. Tickets which appear to have been resold without permission from the Company will not be honoured or subject to a refund.
The resale, attempted resale, or purchase of your Ticket at a price higher than the official purchase price from the Ticket Agent(s), is grounds for seizure and cancellation of your Ticket without compensation. The only valid tickets are those purchased and/or redeemed through the Ticket Agent(s).
Tickets may not be used in association with any giveaway, sweepstakes, contest or similar activities, including, but not limited to, as a prize or incentive, without the Company’s prior written consent. Any Ticket so used will automatically become void at the Company’s sole discretion with no refund to You and/or the ticket holder. In addition during the Festival, you must be able to provide valid identification if requested by a member of security or crew.
To ensure your safety, access to the Festival site will be refused to, but not limited to, people who:
Are under the influence of illegal drugs or any other illegal substances.
Are clearly suffering from alcohol or other substance intoxication.
Have been previously banned from festivals and/or other events by the organizer, the administration or legal authorities.
Are demonstrating an intent to disturb the peace or to provoke someone else to do so.
Engage in fighting or any disruptive behavior.
Resist the direction of and searches by the Festival’s security guards.
At the Festival, it is forbidden to:
Try to access sections restricted to certain ticket holders, artists or SXM staff – such as production rooms, artists’ lodges, VIP zones, press rooms, offices, backstage and working areas – unless in accordance with your Ticket or credentials.
Obstruct entrances, exits and evacuation routes and/or to linger at these locations any longer than strictly necessary for entering or exiting the Festival site.
Be under the influence of illegal drugs or any other illegal substances.
Be clearly suffering from alcohol intoxication that, in the Festival staff’s sole discretion, has caused You to be in a impaired state.
Sell drinks, food or any other product without the express consent of the Company.
Throw or shoot any object or liquid, or throw or shoot any other product in loose or gaseous form.
Deface, mark, damage, tear down or otherwise destroy, in whole or in part, any of the decorations or part of the Festival site.
Resist the direction of, and search by, security personnel.
By attending the Festival, you understand, agree and acknowledge that (i) You may be photographed and filmed, and (ii) You hereby provide the Company with Your absolute, express consent to be photographed and filmed. You further understand and agree that these images and/or recordings can be registered, stored, transmitted, broadcast/streamed, rebroadcast, and sold for archival, promotional, and/or commercial purposes in any manner, in any media, now known or hereafter discovered, without any compensation to You.
Your name, image and/or Your likeness may be captured as part of and/or used in connection with any broadcast/stream, audio and/or visual recording, audio-visual recording, photograph, or other reproduction or other publication of the Festival (the “Footage”) and may also be used by or on behalf of the Company or any of the Company’s parent entities, subsidiaries, affiliates, partners, sponsors, officers, shareholders, successors or assigns for any purpose, including, but not limited to, archival, promotional, and commercial purposes, without any compensation to You.
You waive all other rights in the Footage, including, but not limited to, all claims of so-called moral rights. This Footage may also be used as a means to identify and facilitate the prosecution of illegal or impermissible conduct.
Any recordings made by Ticket holders on or near the Festival site may not be used for commercial or public purposes, unless consented to by the Company (including, without limitation, having ads run on or beside such videos on YouTube and other video sharing websites). Non-professional grade small video cameras and cameras are allowed at the Festival site, including, but not limited to, GoPro cameras.
The Company disclaims all responsibility from losses or damages to vehicles parked in or near the Festival. The Company is not responsible for losses or damage to any vehicle on or near the Festival, including, without limitation, vehicles towed from the Festival site.
You hereby consent to medical care and transportation at your cost in order to obtain treatment in the event of injury as the Festival staff, security, police or medical professionals may deem appropriate in their reasonable discretion. You understand this waiver extends to any liability that arises out of, or is in any way connected with the medical treatment and transportation provided in the event of an emergency and/or injury.
You hereby agree to release and not hold responsible the Company from any liability arising out of, or in connection with, the actions or omissions of the Company related to Your medical care.
You recognize and acknowledge that there are hazards and risks of physical injury or illness and that not all such risks can be fully eliminated. By entering the Festival site, you voluntarily agree to assume the full risk of death, bodily injury or property damage, regardless of severity, that may sustain as a result of attendance at the Festival or while on the premises, whether or not caused by the negligence or gross negligence of the Company Parties.
You assume all risks of any property damage or personal injuries including, but not limited to, hearing loss, seizures and other health conditions incidental, relating to, or arising from extremely loud music and sounds and special effect, whether occurring prior to, during, or subsequent to, the Festival. If You are experiencing a negative reaction to the Special Effects (see below), please locate medical personnel immediately.
Please note all ticket holders will be searched upon entering the Festival site. Security guards will inspect all objects brought onto the Festival site including, but not limited to, clothing, luggage and other personal items in order to detect objects that may, or may be used to, disrupt the course of the Festival, jeopardize the safety of other Ticket Holders or disturb the peace. The security guards reserve the right to confiscate these objects in their sole discretion. Given the volume of attendees, it is not guaranteed that these objects will be returned to you.
By entering the Festival, you assume any and all risk and/or danger, known or unknown, foreseeable and unforeseeable, resulting from, or incidental to, the Festival, whether occurring prior to, during, or subsequent to, the Festival, including, but not limited to, any death, personal injury or loss, damage or liability whatsoever. You understand that Your use of Your Ticket is contingent upon Your voluntary assumption of the risk and danger that may result from, or be incidental to, Your presence at the Festival, whether occurring prior to, during or after the Festival, including any actions or omissions of the Company Parties.
By entering the Festival, you acknowledge and agree that You may be subject to extremely loud music and sounds, as well as special effects, including, but not limited to, laser lights, strobe lights, flashing lights, a variety of light emitting diodes (“LED”), rapidly changing or alternating images, and use of smoke, fog, and pyrotechnics (collectively, the “Special Effects”) at the Festival.
You acknowledge and understand that the Ticket is a revocable license to attend the Festival for which it was issued, which is subject to revocation and denial of admission without compensation for any reason, including, but not limited to, your attempted or actual violation of any of the rules set forth herein, policy or regulations and for any other action taken by You in violation of any local, state or federal law, or that may endanger other Ticket Holders.
You hereby indemnify and not hold responsible the Company, its parent, affiliate, and subsidiary companies, and each of their respective representatives, officers, directors, owners, members, trustees, agents, employees, successors and assigns, the owner of the venue where the Festival is located, the Ticket Agent(s), Festival sponsors, the promoter(s), and the performing artists, including their respective management, agents, staff and designees (collectively, the “Company Parties”) from any loss, liability, damage or cost in any way arising out of or related to, Your actions and omissions at, around, or while traveling to and from, the Festival.
You hereby waive, discharge, hold harmless and covenant not to sue the Company Parties from any and all liability arising out of or in connection with the Festival, for any claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or experiences of whatsoever kind, nature, or description, whether direct or indirect, in law or in equity, in contract or in tort, or otherwise, whether known or unknown, arising out of, or related to the Festival, Your attendance at the Festival, or Your travel to and from the Festival, whether or not caused by the negligence or gross negligence of the Company Parties.
For safety reasons, the Company reserves the right to, without any prior notice or compensation to You: (i) postpone, cancel, interrupt or stop the Festival; (ii) provisionally keep visitors on the Festival site at the end of the Festival; (iii) totally or partially vacate the Festival site; and (iv) deny access to the Festival site regardless of the possession of a Ticket.
Subject to the limitations of this Agreement, the Company reserves the right to change, modify, or alter any aspect of the Festival (including, without limitation, the appearance of any performer or artist, and/or the order of performance of any performer or artist), at any time, for any reason whatsoever, without any prior notice or compensation to You. You understand that the artists and/or line up for the Festival may be changed and that such occurrence shall not, under any circumstances, entitle You to any claim whatsoever, including, but not limited to, a refund for Your Ticket.
You understand, acknowledge and agree that the names of any artist, act or performer contained in any Festival promotional material is intended for informational purposes only, and does not, in any way, represent the importance or headline status of any single artist, act or performer, and is subject to change without prior notice.
If the Festival is cancelled in whole or in part due to a Force Majeure Event, you will not be entitled to a refund. Notwithstanding the foregoing, the Company may issue, at the Company’s sole and absolute discretion, a partial or full refund of your Ticket, by accounting for, among other considerations, the extent and nature of the cancellation.
A “Force Majeure Event” shall mean an act of God, act of terrorism, flood, hurricane, tsunami or other natural disaster, war, strike or other labour condition or dispute, an order or injunction of any court or administrative body or any other act of public authority, severe weather threatening the safety of Festival attendees or similar contingency or unexpected event, and any such occurrence beyond the reasonable control of Company. You understand that in all instances, the maximum remedy You may receive for the cancellation of any part of the Festival, if any, will be the face value of Your Ticket, excluding all fees and/or service charges paid by You in connection with the purchase of Your Ticket.
These terms shall be governed by French laws of the State of St-Martin, without regard to its conflicts of law provisions.