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Frequently Asked Questions

What’s The Minimum Age To Attend The Festival?

SXM Festival is an 18+ event only. Please bring valid, government approved ID when exchanging your barcode for your wristband. For questions on the admission process please see the admission section of the app.

When can I arrive to SXM?

SXM officially begins on Wednesday March 9th, 2022. There will be a pre-party on March 8th.

All ticket holders are welcome to arrive as early as they wish in order to check into your accommodations, familiarize yourself with the island, and spend your first nights exploring. We added some experiences and activities to attend previously to the start of the festival.

How do payment plans work?

Full details on payment plans can be found here

What happens if I miss a payment on my payment plan?

Full details on payment plans can be found here

Should I receive a confirmation email for my purchase?

Yes, you should receive a confirmation email from SXM FESTIVAL ticketing partner Easol to confirm your order after purchase. If you did not receive an email, log into your account at easol.com to verify that the correct email address is associated with your account. If you are still having issues, please reach out to info@sxmfestival.com and their support team will help you verify your purchase.

Will Call / Box Office

It is mandatory that you provide your barcode and piece of identification. Please make sure that your Barcode is downloaded to your phone in the event of limited cellular connectivity. The box office will accept a State issued Driver's license, a government issued Non-Driver ID Card, Military ID, or Passport. Please make sure to have one of these forms of ID with you!

Please note that access to SXM Festival events will be with your SXM wristband ONLY

You will exchange your paper ticket or have your mobile ticket scanned in exchange for your SXM Festival wristband.

Your photo ID name must match the attendee name on your ticket. If you have a ticket that is not in your name, please contact us at info@sxmfestival.com and we will give you instructions on how to transfer the ticket name. Please note we do not transfer funds (that is up to the attendee). We transfer the attendee name only.

SXM Festival staff will secure all wristbands on all attendees. Attendees will not be given loose wristbands.

If you have purchased a VIP upgrade, please note that in order to receive your VIP wristband you must present both the 5 DAY GA proof of purchase and the VIP UPGRADE proof of purchase. Please ensure that the proof of purchase is in the same name.

I only see the option to buy a 5-Day ticket. Will Weekend Passes be available this year?

We will have limited weekend passes available this year. They will be released to those on the Wait List prior to public release, and might be sold out by then. 

Please sign up for the Wait List to get to the front of the line for ticket sales.  


Are tickets expected to sell out?


SXM Festival has almost sold out the past two years in a row. Given that we are currently considering admitting a lower capacity based on new safety protocols this year, it is extremely likely that SXM tickets will sell out in advance of the event. We recommend you make plans soon!

Sign up to for the Wait List to get to the front of the line for ticket sales.


Can I upgrade my pass to VIP?

Yes, if there is still availability at the time of the upgrade.

Do I Need A Visa To Visit Saint Martin?

A VISA to enter Saint Martin is not required for most countries, including Europe and North America. Please double check online regarding your country of citizenship before traveling

What happens to my tickets if SXM Festival 2022 is cancelled or postponed due to COVID-19?

We understand that nobody can predict the future and would like to provide you as much information as possible to help you get the most value of your purchase and experience with SXM Festival. Please refer to our Terms and Conditions for the latest information. 

Is My Ticket Transferrable?

Each ticket has an individually generated barcode which we will scan in order to redeem your paper ticket or mobile barcode for your wristband. If you choose to transfer your ticket or if a ticket is being transferred to you, please have a copy of the paper ticket or mobile barcode to exchange for your entrance wristband. 

How can I avoid ticket fraud?

Unfortunately, ticket fraud is a common occurrence and predatory scammers are getting savvier to separate you from your hard-earned funds. The best way to ensure that your tickets are legitimate is to purchase them directly from the SXM Festival website through our ticketing partner Easol, or through our ticketing resale platform when it launches in 2021. SXM Festival does not sell tickets on any other platform and we cannot honor fraudulent tickets nor provide you with a refund in the event that you are scammed. Always use your best judgment and deal directly with SXM Festival for any of your event purchases.

Please note that ticket purchasers will not receive a pdf ticket with scannable barcode until the month of the event. If someone is trying to sell you a pdf ticket prior to then, it is fraudulent. 

How does parking at the venue work?

We provide two different options for those arriving by car, Single-Entry Parking or In/Out Parking. Your vehicle pass must be placed inside your vehicle on the windshield in the designated spot for the duration of your time on site.

The parking area will be a short walking distance from the venue and there will not be a shuttle. Please prepare for this when deciding how much stuff to bring with you to the festival.

SXM Festival is not responsible for belongings left inside your vehicle, and we highly encourage you to leave valuables at home. You can also use our Gear Check service inside the event. DO NOT leave your vehicle parked on the roadside or anywhere outside the paid parking area.

Do I need any vaccinations?

For the moment, no vaccination is required but the authorities of St-Martin might make special provisions in the meantime so please stay tuned.

What Is the Official Currency?
The French side officially uses the EURO and Dutch the Netherlands Antillean Florin. The US dollar can be spent on either sides of the island and the EURO is widely accepted on both also. Credit cards are accepted at most major outlets but it is always best to check before sitting down for dinner. The island is frequented by tourists and all merchants are well versed in calculating the exchange. All SXM Festival charging stations accept both USD and Euro currencies at the current daily exchange rate. For details on how the wristbands work please see the admission section of our FAQ.
Is Saint Martin Safe?
The car number plates say it: “The Friendly Island”. Saint Martin is a small island with a low crime rate and a friendly, happy population. There are French and Dutch police on each respective side of the island. That said, like anywhere in the world, it is wise to take sensible precautions such as: not flashing money or jewelry around, not leaving valuables in cars, not going to secluded places at night or trespassing on private property, not being rude or disrespectful to the locals. Just the regular rules you would follow on any vacation or in any big city. Be sensible and you’ll have an amazing time on this Friendly Island.
Are There Mosquitos?
In the dry season – when SXM Festival happens – there are fewer insects and mosquitos. We still advise attendees to use insect repellent, mosquito nets, citronella candles and long clothes at night to minimize the risk of being bitten. 
Can I Drink The Tap Water?

We recommend drinking bottled water.

What If An Artist Cancels Their Performance?

All Festival performers, including headliners, are subject to change or cancellation at any time withoutnotice. No refunds will be issued if a festival performer is changed or canceled.

Will I Be Able To Use My Phone And Go Online?

Broadband and wifi are available in many places around the island, especially hotels and marinas. It can be a little unreliable at times but generally functional. There is cell phone coverage across most of the island and 3G but again the 3G can be patchy at times. Most north American cell phones work in Saint Martin. International dialing codes are +590 for Saint Martin and +1-721 for Sint Maarten.

What Is The Power Supply?

French side : 220V / 60Hz. European outlets

Dutch side : 110V / 60 Hz. American outlets.

What If I Get Sick?

Both French and Dutch sides have hospitals. We recommend purchasing travel insurance.

Saint Martin (French side)
Louis Constant Fleming Hospital: 0590 52 25 52
S.A.M.U. (medical emergencies): 15
Police: 17
Fire: 18  

Sint Maarten (Dutch side)
General emergency: 911
Doctors on call: (1-721) 5111
Hospital: 543 1111
Ambulance: 912 or 542 2111 or 520 6262
Fire: 120 or 542 6001
Police: 111 or 542 2112
Water police: 542 2277

Will I Be Searched?

Appropriate, discreet searches may be undertaken to ensure guests’ safety and enjoyment.